Exchange/Return Policy

To start your return/exchange request please email customerservice@kasteldenmark.com. Be sure to include your order number and the reason for your request. Returns and exchanges are accepted 14 days after delivery date.

*To be eligible for exchange or refund, items must be:

  • In new condition
  • Unworn
  • Unwashed
  • All tags attached on every item.

*Please Note: If items smell of perfume, are marked with makeup or deodorant, show signs of wear, or have traces of animal hair they will not be valid for return and no refund will be issued.

Any items marked Final Sale/Clearance items are not eligible for return or exchange. Defects must be reported before items are worn, washed or tags have been removed. Return shipping is the reponsibility of the customer.

Please include the packing slip with your return. The packing slip is included with your original shipment and has all your information as well as your order number on it.

Please Send Returns To: 

Kastel Denmark  

10435 Double R Blvd. Suite 102 

Reno, NV 89521 

Company Info

Kastel Denmark
10435 Double R Blvd. Suite 102
Reno, NV 89521

(775) 870-1580