Exchange/Return Policy

To start your online return/exchange please click here.

-IF you purchased the $1.98 free returns for store credit + exchange protection at the original time of checkout, there is no cost to return the package. You will be able to submit a request for store credit or exchange, and receive a pre-paid label through our Returns Portal. You must complete the return form found in our Returns Portal before mailing back your items.

-IF you did not purchase the $1.98 free return + exchange protection at the original time of checkout, you will be responsible for the cost of returning the product.

To be eligible for exchange or refund, items must be:

  • In new condition
  • Unworn
  • Unwashed
  • All tags attached on every item.

Any items marked Final Sale/Clearance items are not eligible for return or exchange. 

*Please note: if items smell of perfume, are marked with makeup or deodorant, show signs of wear, or have traces of animal hair they will not be valid for return and no refund will be issued.  

Returns and exchanges are accepted 14 days after delivery date. Once you have checked out with Re:do it is not refundable.

Defects must be reported before items are worn, washed or tags have been removed.

-Please include the packing slip with your return. The packing slip is included with your original shipment and has all your information as well as your order number on it.

Please send returns to: 

Kastel Denmark‚ÄĮ¬†

1155 South Rock Blvd. Ste 420 

Reno, NV 89502