Returns & Exchanges Policy

We want you to be totally satisfied with your purchase. However, if there are any issues with your purchase we'd be happy to try and fix the problem. You may return most new, unopened items with tags attached within 30 days of delivery for a full refund (Shipping fees are non-refundable).Please place order invoice in return package with a description of what you would like, " exchange or return"   We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc. with in 90 days of purchase). 
Please note that all sale items are final sale and cannot be returned. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please Return to:


Kastel Denmark 

1155 South Rock Blvd. Ste 420

Reno, NV 89502

 

Shipping

When you place an order, depending on the shipping provider, shipping date estimates may appear on the shipping quotes page. Standard delivery is 5-7 business days. Once a package has left our distribution center, we can not guarantee delivery timeframe.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Ship by Price Guide on our website

$0 - $75 = $9.99
Free Domestic Shipping on all orders over $75

UPS, FedEx and USPS offer additional services to track and protect your packages. Please note, shipping carriers may charge additional fees for these services. 

  • Visit My USPS to track packages sent to your address and provide instructions for the delivery driver so the carrier knows where to leave the package.
  • Visit UPS My Choice to track packages, change the date, time and location of a delivery. You can also authorize the release of packages that require a signature, or have UPS hold packages at a local hub for pickup.
  • Visit FedEx Delivery Manager to track packages, customize a delivery time, have packages delivered to another address, request signature-required, or request to have packages held at a FedEx location for pickup.

 

Packages Do Not Ship from Our Distribution Center on the Following Holidays:

  • New Year's Day
  • 4th of July
  • Martin Luther King Jr. Day
  • Labor Day
  • President's Day
  • Thanksgiving and the day after Thanksgiving
  • Memorial Day
  • Christmas Eve and Christmas Day
  • New Years Eve 
  • Nevada Day

 

International Shipping 

Kasteldenmark.com is working with SkyBOX for international orders. The SkyBOX solution allows us to show our prices in local currency and display a final price inclusive of duties and taxes in checkout. Customers have the option to prepay all duties and taxes upfront or to pay upon delivery.  If you choose to prepay the estimated duties and taxes, a feature of the SkyBOX solution, the amount you pay will be final regardless of any differences between our estimates and the actual duties and taxes assessed by the customs authorities. We offer both standard and expedited delivery options.

For more information please visit the international FAQ's or Contact us here.

International Order Status: If you’d like to see the status of your international order, please click here.

 

 

Why should you wear sun protection clothing?

This is a commonly asked question here at Kastel Denmark. Most people believe that where you have clothes covering your body, you are protected from the sun’s harmful UV rays. However this is not necessarily correct. You may have clothing over every square inch of your body, but if the sun goes right through it, it’s not much use.

It is important to choose garments with UPF labels. The label means the fabric has been tested in a laboratory and consumers can be confident about the listed level of protection.

Kastel Denmark is known for its specially made high-UPF shirt with long sleeves constructed with a lightweight material that gives the wearer superior comfort and coolness as well as added sun safety. And the UPF label always adds a measure of certainty.

 

 

I already wear a tee shirt, why do I need UPF rated product and how is UPF-rated clothing better than garments without a UPF rating?

You may receive some UV protection from a regular piece of clothing, but the density of the fabric weave, color of the fabric and the conditions in which you are wearing it can also affect how much protection the garment may have. A basic cotton tee shirt provides only 9 UPF protection leaving the wearer at increased risk for sunburn. With a UPF-rated garment, you know you are protected and safe

It is difficult to pinpoint just how protective a piece of clothing is simply by looking at it. Holding it up to the light helps show how much light passes through, but this isn’t ideal, because the human eye sees visible light but not UV radiation.

 

 

Here are some key tips for buying and staying sun-safe with clothing:

Buy garments that suit your purpose. You don’t need a heavy work shirt for the beach, but a long-sleeved, tightly knitted shirt can be both cool and sun-smart.

Always look for garments with a UPF of at least 30 so that you know you’re getting effective sun protection.

 

 

Not all clothing is equal-

Sun-protective clothing doesn’t have to be boring: it can be light and bright and fashionable and fun. And when chosen and used correctly, it’s the best form of sun protection you can find.